Got a question for us ?
Browse our Frequently Asked Questions (FAQ)
Where can I buy a Chillafish toy ?
Chillafish is an international brand, available across all continents.
While purchases through our website are currently limited to European countries and USA, we have a wide network of distributors and retail partners around the world.
Click here to consult our store locator to find a nearby retailer in your region.
We’re also available on several major online platforms such as Walmart, Target, Bol , Amazon and many others !
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Google Pay, PayPal, and Shop Pay for a fast and secure checkout experience.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery within 2-3 business days.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Please contact our customer service team to initiate a return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination and will be calculated at checkout.