We need you - Chillafish is hiring

• Do you like large international retail accounts and their complex processes?
• Do you love to manage multiple tasks without losing oversight?
• You don’t fear coordinating sales orders, purchase orders and stock reporting with eye for details?
• Do you love multi lingual and multi-faceted business processes?
• Do you like to take responsibility for results, not actions?

About Us

The CHILLAFISH Company is a Belgian toy brand that specializes in the design, production, sales and marketing of innovative and active toys. With a focus on riding toys such as balance bikes, tricycles, scooters and backyard fun, a clear choice is made for toys that encourage children to actively play outside and move.

A strong and well-thought-out design, correct market positioning and a refreshing style at a competitive price make our products into real Chillafish products. Production mainly takes place in Asia, sales are focused on the global market and go directly to large chains, as well as through distributors, ranging from USA / Canada, across the Middle East, Europe to Asia.

JOB DESCRIPTION

To better support our operations, we want to strengthen our team with a passionate Customer Operations Manager

You are responsible for a wide variety of tasks from supporting sales, writing purchase orders, analyzing stock positions to general office administration and support of the CEO.

PRIMARY RESPONSIBILITIES

• Project management of complex tenders and managing all tasks related to testing, production preparation, order flow and invoicing.
• Documenting your knowledge in guidelines and internal manuals.
• Manage all activities related to sales orders from International Key retailers according to their SOP manuals.
• Set-up of new international customers, delving into their vendor systems and setup procedures and making sure we are compliant.
• Receipt and input of orders, scheduling order capacity and monitoring timely delivery.
• Monitor stock levels in our various warehouses, flag fast-selling items, and place new orders with our factories.
• Following up container shipments, generating shipping documents and tracking for timely delivery.
• Communicate effectively to our customers, suppliers and factories to ensure smooth operations.
• Arrange shipments via Bpost, DHL, Fedex, UPS etc
• Handling orders from first quotation up to final delivery, invoicing and payment reconciliation. Handle L/C’s where needed.
• Analyze and report the sell-through performance of your assigned customers and take appropriate actions in case of over- or underperformance in collaboration with the Sales Managers.
• Work closely with the Sales Managers to ensure all actions are delivered on time and to specification.
• Ensure efficient and quick response to customer service issues or complaints and guarantee an effective solution.

QUALIFICATIONS

You have a passion for innovation, efficiency, project management and communication and are looking for a solid challenge in an international environment. You can easily handle a multitude of tasks without losing control. You can easily master English and other languages and can handle a multitude of software tools. You are knowledgeable in logistics and an efficient communicator.

• Strong communication skills.
• Ability to prioritize workload and meet deadlines.
• Project management skills.
• Deliver work with accuracy and to the highest standards with an eye for detail.
• Work on own initiative, able to take decisions when necessary.
• A team player, sharing skills and ideas to ensure the best outcome for business and the team.
• You do not have a 9 to 5 mentality and you know how to deal with stressful situations.
• You are positive, customer oriented and solution oriented.
• You are eager to learn and open for change.
• You understand the complexities of logistics, incoterms and payment methods.
• Excellent in using Office tools: Excel, PowerPoint and Word.
• Preferably minimum a bachelor’s degree or equivalent through experience.
• Strong proficiency in written and spoken English. Knowledge of other languages (Dutch, French, German, Spanish, Chinese…) is a strong asset.
• Knowledge about IT systems and specifically EDI is an asset, not must. 

LOCATION

Belgium, Antwerp (Straatsburgdok – nearby Kinepolis Antwerp)

OFFER

An attractive salary supplemented by a nice package of extra-legal benefits.

A driven and dynamic work environment with an informal working atmosphere in which initiative and independence are welcomed. An independent job with a lot of responsibility, space for your own initiative and to think about opportunities and innovations. A pleasant working atmosphere with professional colleagues.

HOW TO APPLY

Would you like to be part of our team ?

Tell us why with:

• Your resume
• An English motivation letter / email

To the attention of:

Seppe De Roeck

work[at]chillafish.com