Chillafish would like to thank all our customers for purchasing a BMXie or Jack&Josie balance bike and we hope your little ones are enjoying it. Quality and happy customers are our top priority.
Chillafish has received some notifications that when the tires of the BMXie and Jack&Josie balance bike have been highly overinflated, the plastic rims may crack causing the tire to burst and expelling pieces of the plastic rim. This is why we have proactively decided to offer you a replacement kit with tires that do not need to be inflated.
We are offering this replacement kit in cooperation with the CPSC, the US Consumer Product Safety Commission.
If you are unsure whether your tires have been overinflated or unsure about how to properly inflate the tires to no more than 32 PSI, we ask that you stop using your balance bike and that you deflate the tires currently on your balance bike, and cut or puncture them so they cannot be reused.
The BMXie balance bikes are sold in blue, lime, pink, yellow and red. The bikes have the following item references:
BMXie Blue CPMX01BLU
BMXie Lime CPMX01LIM
BMXie Pink CPMX01PIN
BMXie Yellow CPMX01YEL
BMXie Red CPMX01RED
The Jack&Josie balance bikes are sold in the colors white & flowers and black & fire. The bikes have the following item references:
Jack&Josie White & Flowers CPJJ02WHI
Jack&Josie Black & Fire CPJJ02BLA
For registration you’ll need the production ID of your balance bike, which can be found under the frame of your BMXie and Jack&Josie as you can see on the image below.
Register for replacement wheels
We invite you to register for a replacement kit of wheels with Airless RubberSkin tires. Airless RubberSkin tires are a new kind of tires that give you the best grip possible, and you don’t even need to inflate them. A foam core means they cannot puncture; an outside rubber layer makes them just like real tires. Great grip and no pump – that’s the best of both worlds. Exactly what every Chillafish rider needs.
To register for the replacement wheels, please go to www.chillafish.com/repair.
We apologize for this inconvenience as good quality products and a happy customer are extremely important to us.
The Chillafish team