I want to read questions about:

  • Bunzi
  • Quadie
  • BMXie
  • Jack & Josie
  • Chillafish BOX
  • 1Which bike is the perfect size for my child?

    Every Chillafish product has a recommended age range indicated on the packaging and on our website.  This age range is recommended for average height kids.  Some important facts to take into account :

    Bunzi is a gradual balance trainer with the purpose to start young – as from 1/1,5 years old – and grow into balance.  It is not a standard balance bike which is typically slightly bigger.  Most customers buy a Bunzi for a child around 1 years old and allow the child to ride it once they start feeling comfortable walking for a few weeks.

    At these early ages, being comfortable, safe and close to the ground is more important than pure ergonomics.  Even if your kids are tall and a little higher than the recommended age range, you might see that they have a lot of fun riding on their favourite toy as it’s easy to manoeuvre being close to the ground.

    Although we don’t recommend to buy our BMXie or Jack&Josie at the age of 5 for example, we do see most kids to continue playing with it at that age and even beyond.  We have 7 year old kids that still enjoy riding a Quadie in the house although it’s way too small :-)

    2How does the Bunzi seat adjust ?

    The Bunzi seat “grows” with your child in that sense that the seat position in 3-wheel mode is low for comfort and ease of use (learning to get on and off), and in 2-wheel mode it is slightly higher for more speed and ergonomics. So it actually grows with the development of the child. Don’t worry, in this young phase (between 1-3 years) the seat height is less important for performance. The main objective is to be safe and close to the ground to feel comfortable and stimulate learning.
    Seat height in 3-wheel mode is 22cm.
    Seat height in 2-wheel mode is 25cm.

    3Do you patent your products ?

    Yes. We pride ourselves in creating play innovation. This means we invest a lot in our new products. We therefore protect all our designs with all possible intellectual property rights. We own the patents, trademarks and other intellectual property to make sure we can fight copycats. You will not always find our patent numbers on the product or on the box, we have our reasons for that. But that doesn’t mean they don’t exist. If you are a customer and want to know more about our intellectual property protection, please get in touch. In case you think you have seen a copy of one of our products, please email all info to info@chillafish.com.

    4Why a balance bike and not training wheels ?

    A balance bike takes away the complexity of learning combined pedaling, steering and balancing on a bicycle all at the same time. A balance bike is a very fun way for kids to gradually learn balance, starting from a much younger age than with a regular bicycle. Once the child is ready to learn to ride on a regular bicycle, the balance and steering skills have already been mastered and there’s only one new skill to learn : pedaling. Kids that use a balance bike at an early age all have shown to master a bicycle much quicker. Oh, and don’t think the balance bike is not interesting anymore once your kids are riding a bicycle. The balance bike usually stays the favorite “play” ride for your kids for many more years : the bicyle on the roads for driving, the balance bike around the house for quick manoeuvring and fun playing.

    5Where can I get replacement parts?

    At this moment we ask you to log an issue on the following link. Soon we will also have a spare parts webshop to help you more efficiently.

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